Navigating Difficult Situations
Far too many people take joy in being obstructionists when what we really need are facilitators. The word “No” springs out of their mouth even before the person with the idea is done explaining it...
It is far better for the organization and for yourself to be known as the person who helps bridge differences and impediments. They are the ones best regarded by peers and associates and most in line for promotion and growth.
Remember, emotions are contagious. People who bring anger, frustration and fear to the group infect others. Those who bring warmth, caring and collaboration move the group in their direction.
The workplace is much the same as a home in this respect. A father who comes home storming from a bad day in the office leaves everybody in the family on edge.
When a team leader or department manager brings their frustration from another meeting to the group, the group quickly senses that all is not well and takes cover in silence or dysfunction.
Good ideas and possible remedies are impeded- and they may, or may not, be expressed another day.
Recognize as a carrier that emotions, both good and disruptive, are contagious. Indeed, a large-scale experiment reported that people who are happy radiate their happiness to family members, neighbors and people they meet on the job and elsewhere.
Better to postpone a meeting than to have one clouded by team or leader tension.
What is face negotiation theory? When was the last time you were having a conversation with someone and noticed their facial reactions? What did you do? Did it alter the way you pushed the conversation forward? In most cases, this is precisely what happens. While some may see an emotional reaction and take advantage of it to press their needs or desires, others may shift their manner of speech, change the subject, or otherwise be more concerned with how that individual is reacting or responding...Read More
Whether you’re negotiating for a better price on lunch or a new car or a multi-million dollar deal at work, how you listen matters. Of all the life skills we develop from childhood, listening is actually one of the most overlooked and underappreciated...Read More
Success in negotiation starts with understanding what kind of negotiation you are dealing with. Fundamentally, every negotiation is fundamentally about finding and distributing value...Read More