Tag archive: interview
The Seventh Sales Defense-Recognize That Buyers Do Not Expect to Win All They Ask For
Maximizing Win-Win Satisfaction for Both Parties
Why communication is crucial to negotiation
The protracted wage negotiations in the mining, manufacturing, steel and engineering and public sectors highlight the need for companies to implement constructive communication channels to prevent damaging effects on productivity and profitability levels.In other words, good communication between the parties could result in productive talks that would make the wage negotiations be faster and with less drama. In the article, the business consultant Chris Jacobs is interviewed and he says the following:
Establishing open feedback channels allows for management to address issues as they are raised, creating a constructive negotiating climate that will help to avert protracted negotiations and possible strikes. This open climate creates a level of trust that is necessary to conduct proper negotiations.Clearly, a lack of communication between parties leads to breakdowns and misunderstandings. Without ongoing communication you also risk impasse and deadlock. As the article underlines, open communication aids mutual understanding, and this in turn leads to better long-term agreements between parties. How do you work to ensure good communications in your negotiations? Please share your views in the comments.
Mind your manners and improve your business negotiations
Perhaps it is a bit old fashioned but it seems that manners and proper business etiquette have fallen by the wayside. As a society, we are much more casual now. Men aren't required to wear hats and women don't wear gloves, but does this mean we have to give up on behaving properly?
Allbusinesscom defines business etiquette as “generally accepted behavior, which may be open to dispute. The professional behavior may be based on custom and morality. There are social guidelines and manners to be followed in business situations when dealing with others. An example of a lack of business etiquette is when a salesperson is late in visiting a client. “
It has been said that having the proper business etiquette makes social interactions easier, since you are respecting the accepted convention for behavior. In fact, proper manners and business etiquette are crucial to the success of your business negotiations because they will influence how the other party perceives you.
A firm grasp of business etiquette is essential if you often negotiatie in international or cross-cultural settings. The San Jose Mercury News has an article about the importance of business etiquette while abroad, and interviews Scott McKain, who travels often for business and says that “he studies the customs and etiquette of each country before traveling there." The article provides other country specific tips you should check out if you are planning a negotiation abroad.There are many resources to bone up on manners and etiquette. You could buy an Emily Post book, take a business etiquette class or check out Debretts Everyday Etiquette website.
Want to know how you stand on etiquette? USA TODAY has a quiz to help you out.
What are your top business etiquette tips? Please share with us in the comments.