“I thought the seminar was very useful. I've been using some techniques in my daily negotiations ever since. In fact, I thought the information was so valuable that I want to bring the KARRASS seminar In-House for our world-wide conference.”

John Copley,
Manager,
Commodity Purchases,
CORNING

KARRASS Effective Negotiating® Tip

Questions During a Negotiation
by Dr. Chester L. Karrass

Negotiation is a process of discovery. Questions are raised and answers given, statements made and rebuttals offered. During a negotiation there often is great pressure placed on you to provide quick statements and sensible answers to hard questions.

The trouble is most of us need time to think. We often find we get our best answers in the car driving home. ldquo;Why didn’t I say . . . ?”

Here are a few negotiating techniques to help you improve your ability to handle questions during a negotiation.

Perhaps the most important thing you can do when negotiating is to write down in advance the questions most likely to arise. Get one of your associates to play the role of a devil’s advocate and have them raise a host of hard questions likely to emerge in your upcoming negotiation. The more time you have to think about answers to these questions the better your answers will be.

The suggestions that follow work in any question-and-answer situation. Those of you who have faced a barrage of questions will recognize their value.

1.  Give yourself the time you need to think. Quick answers are risky.
2.  Never answer until you clearly understand the question.
3.  Recognize that some questions do not deserve answers.
4.  Answers can be given that satisfy part of a question rather than all of it.
5.  If you want to evade a question, provide an answer to a question that was not asked.
6.  Some answers can be postponed on the basis of incomplete knowledge or not remembering.
7.  Make the other party work for answers.  Get them to clarify the question.
8.  When the other person interrupts you, let them talk. 
9.  Correct answers in a negotiation are not necessarily good answers.  They may be foolish.
10. Don’t elaborate.  You may disclose more information than is necessary.

The art of answering questions lies in knowing what to say and what not to say. It does not lie in being right or wrong.  There are few yes-or-no answers.

I’ll never forget observing one witness at a series of senate hearings. For almost two days the witness sat before the senators and was asked a barrage of questions about where, and to whom the money went. Hardly a question was answered. The witness never quite understood the question, so he kept answering questions that were never asked. He smiled a lot, never got angry, and remained confused to the end. It was the senators that finally gave up.

For more information, contact:

US Sales at 323-866-3800 or KARRASS Worldwide Sales in the UK at 44 1202 853210

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